Multiskill
Patented technology with embedded simulation enables you to realize the full potential of skills-based routing and multiskill agents.

Multimedia
Integrated forecasting, scheduling and planning to simplify your service management in a multichannel environment.

WebStation
Web-based, thin-client application for agents and supervisors increases productivity and satisfaction by automating time-consuming tasks and allowing access to schedule and performance information.

Adherence Suite
Real-time and historical tracking of agents’ adherence to schedules reduces “wasted” time while improving performance.

Vacation and Holiday Planner
Automates vacation, holiday and other time-off planning, as well as online bidding capabilities.

Performance Manager
Empowers employees to selfmanage their performance and provides executive visibility into your center’s overall performance with pre-built scorecards, dashboards and reports.

Outsource Manager
Extends the benefits of the multisite feature for improved management and oversight of outsourced operations.

SmartSync Exchange
Easy, trouble-free data exchange with enterprise systems and applications improves interoperability and streamlines data flow.